At HappyTailsExotic, the health, safety, and well-being of every animal are our highest priorities. We understand that purchasing a live reptile or exotic animal online requires trust, and we are committed to making every shipment as safe, secure, and stress-free as possible.
Our Live Arrival Guarantee
We proudly stand behind the safe arrival of our animals. Every shipment is carefully prepared, securely packaged, and transported using appropriate live-animal shipping procedures to help ensure your animal arrives safely and in good condition.
If your animal arrives deceased or experiences a serious health-related issue directly associated with shipping, please contact our customer support team immediately.
Guarantee Requirements
To qualify for our Live Arrival Guarantee:
- Immediate Notification: Contact us within 2 hours of confirmed delivery if an animal arrives deceased or with a serious shipping-related condition.
- Clear Evidence: Provide clear, time-stamped photographs or an unedited video showing the animal and its condition upon arrival.
- Prompt Unboxing: The package must be opened immediately upon delivery, and any concerns must be reported within the stated notification period.
- Proper Delivery: Someone must be available to receive the shipment at the designated delivery address.
- Accurate Information: Customers must provide the correct shipping address and contact information when placing an order.
Our Commitment to You
If a claim is verified and qualifies under our Live Arrival Guarantee, HappyTailsExotic will work with the customer to arrange an appropriate resolution, which may include a replacement animal or store credit, subject to availability and applicable terms.
Important Shipping Information
We recommend that customers prepare an appropriate enclosure before their animal arrives. Animals should be unpacked promptly and transferred into their properly prepared habitats.
Please understand that animal health can be affected by factors beyond our control after delivery, including improper handling, unsuitable temperatures, inadequate housing, or failure to follow recommended care instructions.
Our Promise
Your trust means everything to us. At HappyTailsExotic, we believe that responsible animal care does not end when an order is shipped. We are committed to providing dependable service, responsible shipping practices, and ongoing customer support.
HappyTailsExotic – Your Trusted Partner in Exotic Reptiles.
Healthy Animals. Responsible Shipping. Customer Confidence.
